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Internal Market: Icelandic consumers should have access to fast consumer dispute resolution




Iceland has failed to implement an EEA directive and two regulations regarding options for resolution of consumer rights disputes. The EFTA Surveillance Authority (ESA) will bring the cases before the EFTA Court.

“These measures offer greater opportunities for people to ensure that their consumer rights are being respected. Strong consumer rights are a part of the foundations of the EEA agreement and Iceland should not delay implementation when it comes to safeguarding these rights,” says Högni S. Kristjánsson, College member.

Directive 2013/11/EU adds to the access consumers have to dispute resolution bodies in relation to traders within the EEA and helps consumers resolve their disputes without going to court. Alternative dispute resolution offers consumers an affordable, simple and fast way to resolve disputes with traders and, for example, claim repairs or refunds.

Regulations 524/2013 and 2015/1051 refer to the creation, and implementation, of an Online Dispute Resolution platform. It is a user-friendly online tool on the EEA level that aims to harmonize access to online redress for consumers within the internal market.

Lodging a case at the EFTA Court is the last step in a formal infringement procedure against an EFTA State. ESA has been in continuous dialogue with Iceland throughout. Prior to this court referral, Iceland has been informed about ESA's view and had a chance to bring forward its arguments as well as to settle the case by complying within the applicable deadline.

For further information, please contact:

Ásta Sigrún Magnúsdóttir
Communications officer
tel. +32 2 286 18 78
mob. +32 490 57 63 59

Other EEA Institutions

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